Dynamics 365, Power Platform & Copilot Studio Get AI Makeover

Microsoft will unveil a suite of AI innovations for Dynamics 365, Power Platform, and Copilot Studio at its upcoming Business Applications Launch event. The live event, set for October 23, promises a first look at how Microsoft is weaving generative AI deeper into its enterprise tools.

Here’s a preview of what’s coming your way:

• Dynamics 365 Sales

  Discover how the enhanced Sales Qualification Agent autonomously researches and engages with leads — helping sales teams identify real purchase intent faster.

• Dynamics 365 Customer Service

  See how the latest release helps agents understand customer needs better and deliver solutions quickly, efficiently, and with a human touch.

• Dynamics 365 Contact Center

  Explore new agentic and Copilot capabilities for smarter case handling, knowledge management, and AI-powered routing.

• Power Platform

  Experience major AI and collaboration upgrades across Power Apps, Power Automate, and Power Pages — making innovation faster and easier.

• Copilot Studio

  Learn how autonomous agents in Microsoft 365 Copilot are redefining what’s possible for creators and developers.

Get instant insights about your system with System Knowledge Assistant. Discover more and contact us today!