Microsoft Launches Dynamics 365 Agent Hub for Safe, Transparent AI Adoption
Microsoft has introduced Agent Hub in Dynamics 365 Customer Service and Contact Center to give admins a centralized hub for deploying AI with confidence. The platform offers enhanced visibility into active AI agents, controlled rollout options, and performance dashboards that align with compliance and ROI goals. With its pillars of Learn, Rollout, and Measure, Agent Hub addresses governance, transparency, and value measurement in enterprise AI adoption.
Here’s what you need to know:
What is Agent Hub?
A centralized workspace that empowers customer service and contact center admins to safely deploy AI, monitor its impact, and make data-driven, ethical decisions.
Why does it matter?
AI Agent Hub brings together transparency, governance, ROI, and insights—all in one place.
Here’s how it works, across 3 key pillars:
Learn
Explore clear, guided overviews of AI agents, security protocols, and compliance implications—so decision-makers can move forward with confidence.
Rollout
Use the Rollout Manager to activate AI agents and workflows based on specific intents and business rules—your AI, your rules.
Measure
Monitor what matters. Get real-time performance dashboards showing KPIs like autonomous rate, resolution rate, handle time, and more.
